Frequently Asked Questions (FAQs)

1. What activities do you offer?

The activities, formats and age ranges we offer right now are listed on our website and booking page. Today we run one-on-one home lessons, where our coach comes to a safe spot near your home with all the equipment.

2. Who can take part?

Our lessons are mainly for children; each lesson type shows its age range on our booking page. For anyone under 18, a parent or legal guardian books and signs the waiver.

3. How do I book?

On our website (Book Now) or by WhatsApp on +971 58 573 1804. Your lesson is booked when you receive our booking confirmation.

4. Do I need to sign a waiver?

Yes, for every participant, before the first lesson (one time only). The coach cannot start the lesson without it. If a package is used for another child, that child needs a signed waiver too. Sign it here: BTAS waiver.

5. What should participants wear?

Sports clothing and closed, flat shoes. We bring the helmet, knee and elbow pads, and the bike or board where needed.

6. Where can the lesson take place?

At a flat, safe spot near your home, free of traffic, such as a community path or park. Please get permission if the place belongs to others.

7. Does a parent need to be there?

We prefer it, but it is not required. Our coaches hold First Aid and Child Guard certificates. Please stay reachable by phone during the lesson.

8. What safety measures are in place?

We bring the safety equipment, our coaches hold First Aid and Child Guard certificates, and every lesson starts with a short safety briefing. Sports always carry some risk, so the waiver is signed before the first lesson.

9. Can I reschedule?

Yes, once per lesson if you ask at least 48 hours before it starts; the new lesson must be within 30 days of the original date. Less than 48 hours before, only for sickness, with a document within 3 working days. Full rules: Terms & Conditions, section 4.

10. My child is sick on the lesson day. What do I do?

Tell us on WhatsApp no later than 2 hours before the lesson, then send a document confirming the sickness within 3 working days.

11. What if we are late?

The lesson runs in the time you booked and ends at the booked end time; missed time is not made up.

12. What is your refund policy?

Payments are not refunded. You can reschedule a lesson under our rules, and if BTAS cannot run a lesson because of weather or other circumstances, we move it to a new date free of charge.

13. What if BTAS has to move a lesson?

We give you a new date free of charge, and it does not use your own reschedule.

14. How do codes work?

One code per booking, not combined with other offers. Personal codes are for your family, one booking, until the end date in the message. Package codes are only for the lessons of that package. Lost or expired codes are not replaced.

15. How long is a package valid?

As stated in its package description, counted from the date of purchase. Unused lessons are not extended or refunded. Full rules: Package Terms.

16. Do you film the lessons?

Media consent is part of our waiver, and we always confirm it with you on WhatsApp before we film or photograph your child for BTAS media. You can withdraw it at any time.

17. What messages will I get on WhatsApp?

Your booking confirmation, reminders before the lesson, a location check, and a thank-you afterwards. Offers come only between 09:00 and 21:00; reply STOP to stop them.

18. How can I contact you?

WhatsApp and phone: +971 58 573 1804 · Email: info@bringtheactionsports.com · Instagram: @bringtheaction.sports